000 00519nam a2200181Ia 4500
008 150826s1998 xx 000 0 und d
020 _a0-684-83453-7
082 _a658.812 HIE
100 _aHiebeler, Robert
245 _aBest Practices
_bBuilding Your Business with Customer-Focussed Solutions
250 _a1
260 _bSimon & Schuster
_aNew York
_c1998
300 _a240
500 _aTransferred from F1 Library
650 _aCustomer Relation
700 _aKelly, Thomas B
700 _aKetteman, Charles
999 _c29027
_d29027