000 00758nam a2200229Ia 4500
001 A09469
008 120121s9999 xx 000 0 und d
041 _aEnglish
082 _a658.8 JOH
100 _aJOHNSON,ROBERT
245 _aService Operations Management
_bImproving service delivery
250 _a2
260 _aNew Delhi
_bPearson Education
_c2005
365 _aRs
500 _aManagement of Marketing
650 _a Improving
650 _a Operations
650 _a Service
650 _adelivery
700 _aCLARK,GRAHAM
999 _c2917
_d2917
952 _w2012-01-22
_pA09469
_r2014-05-06
_40
_eSri Durga Distributors
_bAUCL
_10
_o658.8 JOH
_d0000-00-00
_70
_g375.00
_yBK
_s2012-07-27
_00
_l1
_aAUCL