000 00295nam a22001217a 4500
020 _a9788177581348
082 _a658.812 KIN
100 _aKincaid, Judith W
245 _aCustomer Relationship Management : Getting it Right
260 _aNew Delhi
_bPearson
_c2003
300 _a480
942 _cBK
999 _c32706
_d32706