000 00284nam a2200121 4500
020 _a817881532X
082 _a658.812 GOP
100 _aGopal, V V
245 _aCRM in Insurance:
_bAn Introduction
260 _aHyderabad
_bICFAI University Press
_c2005
300 _a159
942 _cDB
999 _c32985
_d32985