000			01304 a2200181 4500
020			_a9789355324870
082			_a658.032 BOR
100			_aBordololi, Sanjeev
245			_aService Management: Operations, Strategy and Information Technology
250			_a9
260			_aChennai _bMcGraw Hill Education (India) Private Limited _c2019
300			_a520
520			_aLearning about the growing field of service operations management requires a textbook that embraces all service industries and addresses the most recent trends. The ninth edition of this text continues to acknowledge and emphasize the essential nature of service management. It maintains the engaging literary style of the prior editions and makes extensive use of examples. Emphasis is focused on the necessity for constant improvement in quality and productivity to effectively compete in a global environment. This book is divided into four parts based on the authors’ research and consulting experiences. Each chapter includes a preview, closing summary, key terms and definitions, service benchmark, topics for discussion, an interactive exercise, solved problems and exercises, and cases.
650			_aService industries-Management
700			_aFitzsimmons, James
700			_aFitzsimmons, Mona J
942			_2ddc _cBK
999			_c46218 _d46218