| 000 | 00778nam a2200241 a 4500 | ||
|---|---|---|---|
| 008 | 890831s1990 nyua b 00110 eng | ||
| 010 | _a89023592 //r95 | ||
| 020 | _a9781439167281 | ||
| 035 | _a5310701 | ||
| 040 | _cs | ||
| 082 | _a658.812 ZEI | ||
| 100 | 1 | 0 | _aZeithaml, Valarie A. |
| 245 | 1 | 0 | _aDelivering Quality Service : Balancing Customer Perceptions and Expectations |
| 260 | 0 |
_aNew York _b: Free Press _a; London _b: Collier Macmillan _c, c1990. |
|
| 300 |
_axii, 226 p. _b: ill. _c; 25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 207-218). | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aService industries _xQuality control _xMathematical models. |
|
| 700 | 1 | 0 | _aParasuraman, A. |
| 700 | 1 | 0 | _aBerry, Leonard L. |
| 900 | _a400067 | ||
| 942 | _cBK | ||
| 999 |
_c49009 _d49009 |
||