000			01442 a2200193 4500
005			20250916124223.0
020			_a9781350103429
082			_a658.4063 SAN
100			_aSangiorgi, Daniela (editor)
245			_aDesigning for Service: Key Issues and New Directions
260			_bBloomsbury Publishing _aNew York _c2017
300			_a258
520			_aService design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
650			_aDesign
650			_aTechnology
650			_aComputer science
700			_aPrendiville, Alison (editor)
942			_cBK _2ddc
999			_c51674 _d51674