Delivering Quality Service : Balancing Customer Perceptions and Expectations
Material type:
TextPublication details: New York ; London: : Free Press : Collier Macmillan, , c1990Description: xii, 226 p. : ill. ; 25 cmISBN: - 9781439167281
- 658.812 ZEI
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|
Book
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Alliance School of Business | 658.812 ZEI (Browse shelf(Opens below)) | Available | A27795 | |||
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Book
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Alliance School of Business | 658.812 ZEI (Browse shelf(Opens below)) | Available | A27796 | |||
|
Book
|
Alliance School of Business | 658.812 ZEI (Browse shelf(Opens below)) | Available | A27798 | |||
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Book
|
Alliance School of Business | 658.812 ZEI (Browse shelf(Opens below)) | Available | A27797 | |||
Reference Book
|
Alliance School of Business | 658.812 ZEI (Browse shelf(Opens below)) | Not for loan | A27794 |
Total holds: 0
Includes bibliographical references (p. 207-218).
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