Service Management: Operations, Strategy, and Information Technology
Fitzsimmons, James A.
Service Management: Operations, Strategy, and Information Technology - 7 - New Delhi McGraw Hill Education (India) Private Limited 2011 - 541
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Includes bibliographical references and indexes.
9789339204471
Service industries--Management.
HD9980.5 / .F549 2004
658 FIT
Service Management: Operations, Strategy, and Information Technology - 7 - New Delhi McGraw Hill Education (India) Private Limited 2011 - 541
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Includes bibliographical references and indexes.
9789339204471
Service industries--Management.
HD9980.5 / .F549 2004
658 FIT
