Service Management: Operations, Strategy, and Information Technology (Record no. 24467)

MARC details
000 -LEADER
fixed length control field 01021cam a22002654a 4500
001 - CONTROL NUMBER
control field 13085062
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230612175020.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140925b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789339204471
040 ## - CATALOGING SOURCE
Transcribing agency s
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .F549 2004
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658 FIT
Edition number 21
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Fitzsimmons, James A.
245 10 - TITLE STATEMENT
Title Service Management: Operations, Strategy, and Information Technology
250 ## - EDITION STATEMENT
Edition statement 7
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi
Name of publisher, distributor, etc McGraw Hill Education (India) Private Limited
Date of publication, distribution, etc 2011
300 ## - PHYSICAL DESCRIPTION
Extent 541
500 ## - GENERAL NOTE
General note Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
500 ## - GENERAL NOTE
General note The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and indexes.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Management.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Fitzsimmons, Mona J.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book

No items available.