Raving Fans (Record no. 36226)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | nam a22 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780739309537 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 BLA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Blanchard, Kenneth H |
| 245 ## - TITLE STATEMENT | |
| Title | Raving Fans |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York |
| Name of publisher, distributor, etc | Random House |
| Date of publication, distribution, etc | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Audio Book |
| Other physical details | 1 hour, 30 Minutes |
| Accompanying material | 2 Discs |
| 500 ## - GENERAL NOTE | |
| General note | Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bowels, Sheldon |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Management CD-ROM |
No items available.
