Raving Fans

By:

Blanchard, Kenneth H

By:

Bowels, Sheldon

Material type: Text

TextPublication details: New York: Random House, 2004Description: Audio Book 1 hour, 30 Minutes 2 DiscsISBN:

9780739309537

DDC classification:

658 BLA

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Management CD-ROM	Alliance School of Business	658 BLA (Browse shelf(Opens below))	Available		ACD066

Total holds: 0

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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