Service Management: Operations, Strategy, and Information Technology

By:

Fitzsimmons, James A

By:

Fitzsimmons, Mona J

Material type: Text

TextPublication details: Boston, Mass. :: McGraw-Hill/Irwin,, c2004Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.)ISBN:

9780072868203

Subject(s):

Service industries -- Management

DDC classification:

658.032 FIT 21

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Reference Book	Alliance School of Business	658.032 FIT (Browse shelf(Opens below))	Not for loan		A18560
Reference Book	Alliance School of Business	658.032 FIT (Browse shelf(Opens below))	Not for loan		A18561

Total holds: 0

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Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.

The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.

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