Service management and marketing : : a customer relationship management approach / Christian Grönroos.

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TextPublication details: Chichester ; New York :: Wiley,, c2000Edition: 2nd edDescription: x, 394 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Reference Book	Alliance School of Business	658.8 GRO (Browse shelf(Opens below))	Not for loan		A18602

Total holds: 0

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Includes bibliographical references and index.

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