Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.
Material type:
TextPublication details: Albany, NY :: Delmar/Thomson Learning,, c2000Description: xxiv, 432 p. : ill. ; 24 cmISBN: - 0766814157
- 647.94068 FOR 21
- TX911.3.C8 F67 2000
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|
Reference Book
|
Alliance School of Business | 647.94068 FOR (Browse shelf(Opens below)) | Not for loan | A19712 |
Total holds: 0
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| 647.94068 BAN Hotel Facility Planning | 647.94068 BER Organizational Behavior for the Hospitality Industry | 647.94068 CHA Tourism Marketing | 647.94068 FOR Managing the guest experience in hospitality | 647.94068 GEO Food & Beverage Service | 647.94068 GEO Food & Beverage Service and Management | 647.94068 HAY Foundations of Lodging Management |
Includes bibliographical references and index.
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