Delivering Quality Service : Balancing Customer Perceptions and Expectations

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Material type: Text

TextPublication details: New York ; London: : Free Press : Collier Macmillan, , c1990Description: xii, 226 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Book	Alliance School of Business	658.812 ZEI (Browse shelf(Opens below))	Available	A27795
Book	Alliance School of Business	658.812 ZEI (Browse shelf(Opens below))	Available	A27796
Book	Alliance School of Business	658.812 ZEI (Browse shelf(Opens below))	Available	A27798
Book	Alliance School of Business	658.812 ZEI (Browse shelf(Opens below))	Available	A27797
Reference Book	Alliance School of Business	658.812 ZEI (Browse shelf(Opens below))	Not for loan	A27794

Total holds: 0

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Previous	658.812 WIE Customer Intimacy	658.812 ZEI Delivering Quality Service : Balancing Customer Perceptions and Expectations	658.812 ZEI Delivering Quality Service : Balancing Customer Perceptions and Expectations	658.812 ZEI Delivering Quality Service : Balancing Customer Perceptions and Expectations	658.812 ZEI Delivering Quality Service : Balancing Customer Perceptions and Expectations	658.812 ZEI Delivering Quality Service : Balancing Customer Perceptions and Expectations	658.812 ZIK Customer Relationship Management	Next

Includes bibliographical references (p. 207-218).

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