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Delivering Quality Service : Balancing Customer Perceptions and Expectations

By: By: Material type: TextTextPublication details: New York ; London: : Free Press : Collier Macmillan, , c1990Description: xii, 226 p. : ill. ; 25 cmISBN:
  • 9781439167281
Subject(s): DDC classification:
  • 658.812 ZEI
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Includes bibliographical references (p. 207-218).

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