Delivering Quality Service : Balancing Customer Perceptions and Expectations
Material type: TextPublication details: New York ; London: : Free Press : Collier Macmillan, , c1990Description: xii, 226 p. : ill. ; 25 cmISBN:- 9781439167281
- 658.812 ZEI
Total holds: 0
Includes bibliographical references (p. 207-218).
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