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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.

By: By: Material type: TextTextPublication details: Albany, NY :: Delmar/Thomson Learning,, c2000Description: xxiv, 432 p. : ill. ; 24 cmISBN:
  • 0766814157
Subject(s): DDC classification:
  • 647.94068 FOR  21
LOC classification:
  • TX911.3.C8 F67 2000
Online resources:
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Reference Book Reference Book Alliance School of Business 647.94068 FOR (Browse shelf(Opens below)) Not for loan A19712
Total holds: 0

Includes bibliographical references and index.

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