Service Management: Operations, Strategy, and Information Technology

By:

Fitzsimmons, James A

By:

Fitzsimmons, Mona J

Material type: Text

TextPublication details: New Delhi: McGraw Hill Education (India) Private Limited , 2011Edition: 7Description: 541ISBN:

9789339204471

Subject(s):

Service industries -- Management

DDC classification:

658 FIT 21

LOC classification:

HD9980.5 .F549 2004

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book Bank	Alliance School of Business CL - Ground Floor	Book Bank	658 FIT (Browse shelf(Opens below))	Available	B05256
Book Bank	Alliance School of Business CL - Ground Floor	Book Bank	658 FIT (Browse shelf(Opens below))	Available	B05257
Book Bank	Alliance School of Business CL - Ground Floor	Book Bank	658 FIT (Browse shelf(Opens below))	Available	B05258
Book Bank	Alliance School of Business CL - Ground Floor	Book Bank	658 FIT (Browse shelf(Opens below))	Available	B05259
Book Bank	Alliance School of Business CL - Ground Floor	Book Bank	658 FIT (Browse shelf(Opens below))	Available	B05260
Book Bank	Alliance School of Business CL - Ground Floor	Book Bank	658 FIT (Browse shelf(Opens below))	Available	B05261
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23524
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23525
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23526
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23527
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23528
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23529
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23530
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23531
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23532
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23533
Book	Alliance School of Business SC & ST Book Bank - Mezzanine Floor		658.032 FIT (Browse shelf(Opens below))	Available	A23534
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23535
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A23536
Book	Alliance School of Business		658.032 FIT (Browse shelf(Opens below))	Available	A21415

Total holds: 0

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Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.

The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.

Includes bibliographical references and indexes.

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