Raving Fans
Material type:
TextPublication details: New York: Random House, 2004Description: Audio Book 1 hour, 30 Minutes 2 DiscsISBN: - 9780739309537
- 658 BLA
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|
Management CD-ROM
|
Alliance School of Business | 658 BLA (Browse shelf(Opens below)) | Available | ACD066 |
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| No cover image available | ||||||||
| 658 BLA Encyclopedia of Management Vol 8 - Public Relations Practioners | 658 BLA One Minute | 658 BLA Gung Ho! : Turn On the people In Any Organisation | 658 BLA Raving Fans | 658 BOO Contemporary Business | 658 BOO Contemporary Business | 658 BOO Contemporary Business |
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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